Everywhere you go there are people. Lots of people and where ever there are people there is conflict. Everyone has different ideas, different priorities, different values, etc. Conflict is not the problem itself it is how we address it. Some people will not confront an issue, they will keep it inside to the point where Read More

Everywhere you go there are people. Lots of people and where ever there are people there is conflict. Everyone has different ideas, different priorities, different values, etc. Conflict is not the problem itself it is how we address it.

Some people will not confront an issue, they will keep it inside to the point where they will just quit or explode emotionally. As a leader, it is important to be able to see when a person is in turmoil. These people are usually easy to talk to and may be seeing things worse than what they are.

There is usually a trouble maker or instigator on the job. These people need to be dealt with swift and fast. Many times it is usually a self-esteem problem and just need reassurance that you do appreciate their work and have high hopes for them but those hopes can be delayed or possibly end with a bad attitude.

Talking to people one on one helps the leader understand the situation better, but when those in conflict talk face to face with each other, it is a chance to air out everything. Most of the time it may need a mediator but those in conflict will hear and understand what they might not have known before. Email and letter writing should be avoided as a person may perceive something different than meant.

Apologies are very difficult because most people think by apologizing they are admitting guilt. This is not true. An apology is just stating that is an unfortunate incident. It is a word that shows the desire to open communications and resolve an issue.

There are many strategies that can be discussed but the best strategy is preventive maintenance. Group meetings as well as one on one with employees to see if there are any problems. You’ll find a lot fewer headaches by catching a conflict before it brews.