Having a personnel policy is essential to ensure motivated employees
by Bert Zeegers | Jun 29, 2016 | Business Model
The personnel policy is part of the organizational policy, to be specific, the part that directly relates to your staff. It is the set of measures that focuses on the labour that assists the achievement of the long-term goals.
Creating a customer-oriented organization
We’ve said it before and we’ll say it again. The success factor for your business is to win and keep customers. Your long-term goals need to be focused on this and your organizational processes need to support this.
Is every employee in your organisation aware that your company will cease to exist without customers? We cannot repeat it enough: “Your client is not there for your company. Your company is there for the client!” Even though the client isn’t always right, it’s vital that your employees make sure that every customer feels he was treated correctly.
Effective employees make the difference
Of course we all want an effective workforce. But do we know what an effective workforce consists of? The following are essential traits of an effective workforce.
- Goal-oriented Are all of your employees focussing on a common goal? Do they understand what is expected of them and how the effective completion of their tasks contribute to reaching the objectives that you have set?
- Customer-focused Have you defined “providing service to our customer” on the top of the list of common objectives? Do all the employees fully understand who their customer is? Do they know what the customer expects from them?
- Competent Do your employees have the right skills for the job? What is their level of knowledge regarding the tasks you have assigned them? Have you ever conducted a skill gap analysis on your workforce?
- Informed and Communicative How have you structured the information streams in your business? Are all the agreements documented? Is there regular oral and written communication? Do you hold project or work progress meetings? What about feedback on performance?
- Flexibility Is your workforce flexible enough to accommodate changes or are they stuck in traditional structures and processes? Can your employees adapt to the changing demands in the market? And what about the innovations in your industry?
- Learning Are your people continuously learning? Do they use the daily experiences (both failures and successes) to improve their performance and the processes? Do they keep up with latest trends in your industry and in their field of expertise?
During my career I had several management/executive positions in both the Netherlands and abroad. I have provided leadership in a broad range of disciplines and gained a wealth of experience.